Frequently Asked Questions
General Information
Can you tell me more about LOVCIA?
LOVCIA is a renowned global fashion brand known for our sophisticated collections of fashion jewelry and lifestyle products. We are celebrated for blending global trends with exceptional craftsmanship, ensuring our customers are always at the forefront of style and elegance.
What drives the vision and values behind LOVCIA?
At LOVCIA, our philosophy is rooted in the belief that luxury should be accessible to all without compromising on quality or style. We are dedicated to crafting exquisite pieces that combine timeless elegance with modern trends, ensuring every individual can express their unique style with confidence.
How does LOVCIA prioritize sustainability?
LOVCIA is deeply committed to sustainability. We ensure that every piece is crafted with eco-friendly materials and ethical practices, making fashion that feels as good as it looks.
Product Information
How do I know the materials used in LOVCIA products?
Each product page includes detailed information about the materials used, including options like Sterling Silver, Stainless Steel, Titanium, and more. We recommend reviewing this information to ensure compatibility with your skin type.
What should I consider if I have sensitive skin?
For sensitive skin, we recommend choosing products made from hypoallergenic materials such as Sterling Silver, Stainless Steel, or Titanium. Detailed material information is available on each product page.
Orders and Payments
How do I place an order on LOVCIA?
Simply browse our collections, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your order securely.
Can I modify or cancel my order?
Once an order is placed, it begins processing immediately. Please contact our customer service team as soon as possible if you need to make changes. We will do our best to accommodate your request.
Shipping and Delivery
What are the shipping options available?
We offer standard and express shipping options for both domestic (US) and international customers. Shipping fees are calculated at checkout based on your location and the weight of your order.
How long will it take to receive my order?
Domestic orders typically arrive within 5-10 business days, while international orders may take 10-25 business days depending on your location. You will receive a tracking number to monitor your shipment.
Do you ship internationally?
Yes, LOVCIA ships worldwide. Please note that international shipping times vary, and any customs duties or taxes are the responsibility of the customer.
Returns and Refunds
What is LOVCIA’s return policy?
Due to the personalized nature of our jewelry, we do not accept returns or exchanges unless the product is damaged or defective upon delivery. Please review your order details carefully before purchasing.
What should I do if my product arrives damaged?
If your product arrives damaged or defective, contact us within 2 days of receiving the item. Provide clear photos or a video of the issue, and we will assist you with a replacement or refund.
Customer Support
How can I contact LOVCIA for support?
You can reach us via email at care@lovcia.com or by phone at +1 971-209-7783 during our business hours (Mon-Sat, 11:00 AM - 6:00 PM). We strive to respond within 24-48 hours.
Where is LOVCIA located?
LOVCIA is managed by PopularityPro LLC, with our registered office located at 2222 W. Grand River Ave, Suite A, Okemos, MI 48864, United States.
Affiliate Program
How can I join the LOVCIA affiliate program?
You can sign up for our affiliate program on our website. Once approved, you'll receive a personalized link to share with your audience and earn commissions on qualifying purchases.
What benefits do I get as a LOVCIA affiliate?
As a LOVCIA affiliate, you earn a 10% commission on sales, and your audience gets 10% off their order. Additional opportunities include exclusive discounts and campaigns.
Privacy and Security
How does LOVCIA protect my personal information?
LOVCIA is committed to protecting your personal information. We use secure encryption for all transactions and adhere to strict privacy policies, which you can review on our website.
Can I opt-out of receiving marketing emails or SMS?
Yes, you can opt-out of marketing communications at any time by following the unsubscribe link in our emails or by emailing us with the subject 'STOP SMS'.