LOVCIA Returns and Refunds Policy
At LOVCIA, our commitment is to offer exquisite, handcrafted jewelry that meets the highest standards of quality and customer satisfaction. We understand the importance of clarity and transparency in our policies, and this document outlines our returns and refunds policy, specifically for our jewelry and accessories.
No Returns Policy
Due to the personalized nature of our jewelry, we do not accept returns or exchanges under any circumstances. This includes instances where incorrect sizes, colors, or designs were chosen, or if you change your mind after placing the order. We strongly encourage customers to double-check all product details before finalizing their purchase.
Made-to-Order Jewelry
Each piece of jewelry from LOVCIA is individually crafted based on your specific order. This made-to-order approach ensures that every item is tailored to your preferences and meets our exacting quality standards. As such, returns are not supported for made-to-order items unless there is a defect or damage upon delivery.
Damaged Products or Manufacturing Errors
If you receive a product that is damaged or has a manufacturing defect, you are eligible for a replacement or refund. Please contact us within two (2) days of receiving the item by emailing care@lovcia.com or using the contact form on our website. Include clear photos or a video of the issue, along with your order number and contact details.
Return and Refund Instructions
- Eligibility: Returns are only accepted for products that arrive damaged or with a manufacturing defect.
- Notification Period: Contact us within two (2) days of receiving the item.
- Evidence: Provide clear photos or a video showing the damage or defect.
- Approval Process: We will review your submission and notify you within five (5) business days regarding the approval of your return.
- Return Shipping: If a return is approved, we will provide instructions on how to send the product back to us. Please note that we cover return shipping costs for damaged or defective products only.
- Processing Time: Upon receiving the returned product, we will inspect it and process your refund or replacement within ten (10) business days.
- Refund Timeframe: If a refund is approved, it will be issued to your original payment method. Please allow up to fifteen (15) business days for your bank or credit card company to process the refund.
Shipping Delays
While we strive for timely deliveries, there may be rare instances where delays occur. If your order is delayed beyond the committed delivery timeframe due to reasons within our control, you may be eligible for a refund. Please contact our customer service team with your order details to discuss your options.
Customer Responsibility
Customers are responsible for ensuring that all order details, including size, color, and design, are accurate before placing an order. Additionally, please ensure that the delivery address and contact information provided are correct. LOVCIA is not liable for delays or issues caused by customer errors.
Final Sale on Used or Altered Products
Please note that we do not accept returns or offer refunds for products that have been used, worn, washed, or altered in any way. All claims must be made for items in their original, unused condition with all packaging and tags intact.
International Orders
For our international customers, please be aware that our no-returns policy applies globally. We also ask you to carefully review your country's customs and import regulations, as any additional fees or delays due to customs are beyond our control and do not qualify for refunds.
Changes to This Policy
LOVCIA reserves the right to update or amend this returns and refunds policy as needed. Any changes will be clearly posted on this page, and we recommend reviewing this policy periodically.
Contact Us
We value your satisfaction and are committed to providing exceptional customer service. If you have any questions or concerns about our returns and refunds policy, please reach out to us at care@lovcia.com. Our team is here to assist you and ensure a seamless shopping experience with LOVCIA.