LOVCIA Shipping Policy

At LOVCIA, we are committed to providing a seamless and reliable shipping experience for our customers worldwide. Our shipping policy is designed to clearly communicate our processes, ensure transparency, and deliver your handcrafted jewelry in a timely manner.

Processing Times

  • Order Processing: All orders are processed within 1-2 business days. This includes the time required to verify your order details, prepare your items for shipment, and ensure that each piece meets our quality standards before it leaves our facility. Please note that orders placed on weekends or holidays will be processed on the next business day.

Shipping Locations

We ship our jewelry products globally, utilizing our trusted global fulfillment network partners. This allows us to offer fast and cost-effective shipping options, ensuring your order arrives promptly, no matter where you are.

Shipping Duration

  • Domestic (US Customers): For orders within the United States, our standard shipping time is 5-10 business days. In some cases, delivery may take up to 15 business days, depending on your location and the specific item ordered. Please refer to the 'Shipping Details' section on the product page for more accurate delivery timelines.
  • International (Customers Outside the US): International shipping times vary based on the destination and selected shipping method. Typically, delivery can take between 10-25 business days, excluding any delays caused by customs. We recommend checking the specific shipping details provided at checkout for a more precise estimate.

Shipping Charges

  • Domestic (US Customers): Shipping charges for orders within the United States are calculated at checkout based on the weight of your parcel and the destination.
  • International (Outside the US): Shipping fees for international orders vary by destination and parcel weight. Please note that our product prices do not include customs duties or local taxes. These fees are determined by your country’s regulations and are the customer’s responsibility. The courier will bill these charges separately at the time of delivery. Unfortunately, we cannot estimate these fees.

Express Delivery

For customers seeking faster delivery options, we offer Express Shipping for most US and international locations. Prices and delivery times for Express Shipping are available during checkout, allowing you to select the option that best suits your needs.

Shipment Tracking

We provide an estimated delivery date when you place your order. Once your order is shipped, you will receive a tracking number via email. This allows you to monitor your shipment’s progress and anticipate its arrival. We will also keep you updated on any changes to the delivery schedule.

Order Tracking Link: https://lovcia.com/apps/track-order

Combo Orders

If you order multiple items with different delivery timelines, we may ship them separately or together, depending on the most efficient delivery method available. This approach helps ensure that all your items arrive in the timeliest manner possible.

Expedited Shipping

For those who need their jewelry delivered more quickly, we offer expedited shipping options. You can select expedited shipping during the checkout process, and the additional charges will be calculated accordingly.

Delivery Address Requirements

Please provide a complete and accurate delivery address, including the house/flat number, street name, area, city, state, and postal ZIP code. This information is crucial for ensuring your order is delivered without delay. LOVCIA is not responsible for orders that are delayed or undelivered due to incorrect address information provided by the customer.

Workplace Deliveries

If you choose to have your order delivered to a workplace, please ensure that the delivery details are accurate, including the company name, floor level, building/tower number, and any specific entry instructions. This will help the courier locate your office with ease.

Contact Information

A valid contact number is required when placing an order. This ensures that our customer service team can reach you if there are any issues with your delivery address or if the courier needs additional information to complete the delivery.

International Orders and Customs

For international orders, please be aware that customs clearance times can vary, which may affect delivery timelines. Any customs duties, taxes, or fees are the responsibility of the customer and are not included in the price of the product or shipping charges. LOVCIA is not responsible for delays caused by customs or for additional charges incurred during the customs process.

Force Majeure

LOVCIA is not liable for any delays or failures in delivery caused by circumstances beyond our control, including but not limited to natural disasters, acts of war, terrorism, labor strikes, or other events classified as “Force Majeure.”

Extraordinary Circumstances

In rare cases, we may need to cancel your order due to stock limitations, system errors, or issues identified by our financial security team. If an order is canceled after payment has been made, we will reverse the amount to your LOVCIA account. Upon request, this amount can be refunded to your original payment method.

Contact Us

We value our customers and are committed to providing a smooth and satisfactory shopping experience. If you have any questions or concerns about our shipping policy, please do not hesitate to contact us at care@lovcia.com. Our customer service team is always here to assist you.